DER
MEISTER CABINETRY
FAQ's
What forms of payment do you accept?
Can I cancel my order?
Do you require a down payment?
What is your standard lead time for my cabinets or furniture?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
Shopping FAQs
What forms of payment do you accept?
Cash & Checks, we do not accept Debit or Credit Cards. Back to
Top
Can I cancel my order?
Yes, you can, as long as we have not ordered any special items for
the project and have not started construction. Back to Top
Do you require a down payment?
We ask a 50% down payment on all projects where the customer is not
using a General Contractor. Back to Top
What is your standard lead time for my cabinets
or furniture?
Depending on the extent of your project and types of specialty materials
used we will require anywhere from a two week to 12 week lead time.
Back to Top
What happens if the item I ordered is not
available?
Our vendors ship products before the estimated delivery in the vast
majority of cases. On occasion, however, an order may be delayed
due to availability or other circumstances. In the unlikely event
there is a change or delay in filling your order, we will notify
you via phone, postal mail or email. We know that this can be inconvenient,
and we will offer you one of the following alternatives as appropriate
to your situation:
Offer an ALTERNATE selection of equal or
greater value.
Offer a BACKORDER and new estimated delivery.
You can wait for the new delivery date, or cancel for a full refund
at any time prior to shipment.
CANCEL your order. We constantly update our
computer system with new information from our vendors. On rare
occasions new circumstances come to our attention after the placement
of your order. Therefore, we reserve the right to cancel your order
for a full refund at any time. Back to Top
Why was I charged sales tax on my purchase?
Wisconsin State Sales Tax is required on any custom piece that Der
Meister employees do not install or any custom piece that does
not become personal property by becoming permanently installed
in your home. Back
to Top
Shipping FAQs
How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 5-10
days, and promotional items should ship in 4-7 days. Large items
such as big screen TV's or appliances are shipped via common
carrier (trucking company) and may take up to 21-28 days to arrive.
Back to Top
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and
a valid street address is needed to ensure proper delivery. If a
P.O. Box is used as a shipping address, an error message will appear
when submitting the order. We also cannot deliver to A.P.O., F.P.O.
or foreign addresses. Back to Top
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen,
just replace your address with the address you want to ship your
merchandise to, then continue. Remember to use a street address,
not a Post Office Box, for any shipping address. Back to Top
How are shipping charges calculated?
Shipping charges vary according to product type and destination.
Because we do not warehouse any of our items,
your order is shipped directly from one of our thousands of authorized
vendors across the country. The individual vendors ultimately determine
the method of product shipment. Therefore, we are not able to reduce
shipping charges for any reason. Most products are shipped via UPS (because
they offer package insurance and excellent tracking software).
Larger items are generally shipped via common carrier, and require
higher shipping rates. Select products offer an express shipping
option. In most cases, this rapid delivery requires an additional
fee. Back to Top |